Terms & Conditions

Agreement to Terms

What to include and why

Contract of Service

Introduciton
Welcome to our Services! Prior to initiating your request, it's essential to acquaint yourself with the Terms and Conditions we operate under. These terms govern the provision of our Services to you, covering essential details on our identity, service delivery, contract amendments, termination procedures, and steps to address any issues that may arise. Your careful consideration of these terms before submitting your service request is greatly appreciated. If you come across any inaccuracies or have queries, feel free to get in touch, we value open communication and are ready to assist you.
TutorPa, referred to hereinafter as "TutorPa," "we," "us," or "our," offers home/online courses, academic subjects, and programs. These services are accessible through www.tutorpa.com. or social media pages.
Hereinafter called the “Agreement”
WHEREAS:
We agrees to provide academic assistance and support to the student in the agreed upon academic subject(s)/course(s) and program(s).
These terms and conditions (the "Agreement") govern the relationship between TutorPa and the Parent/Student or legal guardian ("he","she", or "they") engaging in tutoring services.
The company engaged in the business of providing Home/Online Tutoring and Tuition Services (“Services”).
In these Terms, the term "Tutor" refers to an individual introduced to you by us or whom you request to get classes.
A client is any Student/Parents or any person introduced to a Tutor by the Company.
Accessing or using the Site or Services through the Website or social media pages signifies that you have read, understood, and agree to be bound by these terms, and to obtain our Services ("Terms of Services" or "Terms"). This applies whether students have registered on the Site or contacted us directly.
We recommend that you carefully review these Terms of Service before accessing or using the Site or Services. They hold significant information regarding your legal rights, remedies, and responsibilities.
If you do not agree to these Terms, you have no right to access or use the Site or Services. Your use of the Site or Services implies a binding agreement to these Terms of Service between you and TutorPa.
If, for any reason, you decide to terminate your agreement with TutorPa, a notice period of two weeks is required. Client is required to remit any outstanding sums to the Company.
Acceptance of Terms and Conditions
As a student or As the parent or legal guardian of the student or adult learner, your acceptance and agreement to these Terms will be considered effective upon the earlier occurrence of you accepting the Terms through our website or accepting the terms at the time of registration, requesting tutor from us, seeking our assistance, or scheduling a tuition session ("Lesson") with a tutor introduced to you by us.
Our Services
Once you've registered for a free trial, our professional, experienced, and highly qualified tutor will commence to start tutoring. Feel free to connect with these tutors, schedule interviews, and proceed to engage the one that aligns with your preferences to conduct your lessons.
The Tutor is entrusted with coordinating lessons and ensuring a seamless learning experience. To enhance this process, they may occasionally request necessary background information from you, contributing to the effectiveness of each session.
Lessons typically take place at your home, school, office, or workplace, or can be conducted online. For home tutoring, lessons are exclusively conducted at the address provided by the client in their registration form. No classes will be conducted at a new address until TutorPa verifies and confirms it. This practice accommodates your preferences and ensures convenient access to tailored learning experiences.
Ordinarily, the contact details of students are not shared with tutors unless a student registers for a trial class and explicitly expresses a desire to share their basic profile information, encompassing the student's name, location, phone number, study background, and related details to our tutors. This ensures a secure and controlled communication process, safeguarding the privacy of both students and teachers.
The onus is on the student to verify the accuracy of information presented by the tutor in their lessons or announcements. If, at any point, the student discovers inaccuracies, it is their responsibility to promptly notify TutorPa. Timely communication ensures that corrective measures can be taken to rectify any discrepancies and maintain the integrity of the tutoring service.
Attendance Requirement
In adherence to any academic program guidelines, a key requirement for the academic program mandates that students maintain a minimum attendance of 75%. This attendance criterion is fundamental to ensuring active participation and commitment throughout the duration of the program. Students are encouraged to prioritize regular attendance to maximize the benefits and successful completion of the academic program.
Excellence in Tutor Selection
Our services are strategically designed to provide maximum advantages to students. Whether opting for home tutoring or our online platform, students experience minimal disruption to their learning. Our multi-level selection procedure includes comprehensive tests and interviews, ensuring that only the most qualified tutors join our platform. This dedication to quality sets the foundation for an effective and beneficial learning environment.
Qualified and Prepared Tutors
We assure the proficiency, qualifications, and preparedness of our tutors. Before matching them, we meticulously review tutors' profiles and ensure they meet the necessary qualifications. Demo classes and personalized connections are avenues through which we identify the best tutor for your child. If you are unsatisfied, you can request a tutor replacement at any time. Our Home/Online tutors conduct classes under parental supervision for added security, displaying dedication to bringing out the best in students. To avail of our services, you enter into an agreement with TutorPa as our client. Throughout this period, we address any issues that may arise between the tutor and clients. After the agreement period concludes, you have the option to renew if you wish to continue benefiting from our services.
Registration
To register for the services offered on TutorPa, you will need to provide specific details such as your name, postal address, email address, mobile/WhatsApp phone number, gender, and other relevant information.
Upon registering for a Free Trial class, your automatic registration is triggered. The initial step involves paying your fee, with a 100% Fee Refund Policy in place. Following payment verification by our admin team, you will promptly receive confirmation via Call/SMS or Email, and your scheduled class will commence as scheduled.
Fee Refund
In the event of a delay beyond our control in providing services to you, we will promptly inform you and take measures to mitigate the impact. While we won't be held liable for delays caused by external events, if there's a substantial risk of prolonged delay, you can reach out to us to terminate the contract and receive a refund for any outstanding, unpaid services. Read More.
Classes/Lessons
After each lesson, your tutor will provide you with a timesheet for your approval. This document will outline the specific lessons conducted during the session, ensuring transparency and accuracy in tracking the tutoring activities.
If a tutor has to discontinue tuition for any reason, please reach out to us. We are dedicated to promptly securing a replacement tutor, subject to availability, to minimize any disruption to the student's progress. Your satisfaction and the continuity of the learning experience are our top priorities.
If a tutor must discontinue tuition for any reason, please reach out to us promptly. We are dedicated to ensuring a smooth transition by promptly finding you a new tutor, contingent upon availability. Our goal is to minimize any disruption to the student's ongoing progress.
The tutor's direct engagement is solely for the provision of tuition services and does not extend to the safety, welfare, or well-being of minor students or the protection of property. For students under 18, the presence of a responsible adult (other than the tutor) is required throughout the tutor's lesson. The tutor is not responsible for chaperoning minors or safeguarding property during tutoring sessions.
It is acknowledged that we bear no responsibility for the fulfillment of any obligations, whether explicitly or implicitly agreed upon, between you and the tutor.
To uphold the quality of our tutoring services, we take steps to secure a tutor's contact details only after conducting a diligent vetting process. This process includes obtaining references from non-family members and acquiring copies of the tutor's qualifications or authorizations. We extend the offer to provide you with copies of these documents, reinforcing our commitment to transparency and accountability.
Payments
The company is the sole entity authorized to collect fee installments from the client for the required subject/course or program. This unified approach ensures a straightforward and organized fee collection process.
Pay your Fee first with a 100 % Fee Refund Policy to get registered and class started. Read More.
Choose the payment method that suits you best to send fee payments to our corporate account. Visit our website for a list of available Payment Methods, providing you with flexibility and convenience in completing your transactions. Read More.
*Note: Confirm your payment by sending the reference number or transaction ID or share a photo of your paid fee receipt via registered WhatsApp or Email (with TutorPa) to the following: WhatsApp #: +92 300 10 50 60 8 Email: admin@tutorpa.com.
TutorPa's payment process for tutors is based on per hour, day, or month for tutoring services. When students get registered, the tutor's services start from the 1st day. Payment for the demo class is processed only when the student/parent agrees to register with us and concludes when the student completes the full set of classes. If there is no registration, no payment is made for the demo class.
If your first lesson doesn't meet your expectations, you won't be billed for the tuition or platform fees associated with that session.
Avoid giving payments/funds directly to individuals; TutorPa™ doesn't permit direct payments. In such cases, TutorPa™ will not be accountable for any subsequent events.

If a tutor independently demands a fee or initiates teaching arrangements without proper authorization, kindly contact our admin team without delay. Your swift response assists us in addressing such situations, preserving the integrity and security of our tutoring platform.
To facilitate seamless service, TutorPa requires advance payment. It is important to note that in case of non-payment, we retain the full right to suspend classes until payment is received.
In the event that classes are discontinued from the tutor's side, the fee amount is refundable. This ensures a fair and transparent Fee Refund Policy in such circumstances. Read More.
For academic programs structured on an hourly, daily (less than 3 days), or without a free trial basis, the fee amount is non-refundable.
In the unfortunate event of the company facing insolvency due to adverse circumstances or disasters, the company shall not be held liable for the remaining sums. It shall be considered a contribution to the company's well-being. However, when the company is in good standing, it is obligated to return all remaining sums.
Termination
Dismissal from TutorPa services may be implemented in cases of immoral conduct, misbehavior, incompetence, substantial noncompliance with TutorPa terms, criminal convictions, insubordination, or fraud and misrepresentation. TutorPa retains the authority to enforce such decisions.
Adherence to all terms and conditions outlined by TutorPa is mandatory for the client. Failure to comply with any of these conditions may result in the termination of services.
Commitment to Honor
As a student on TutorPa, it is important to acknowledge that engaging in any actions that encourage or contribute to cheating or plagiarism is strictly prohibited. Read More.
As a student on TutorPa, it is essential to acknowledge the prohibition against inquiring about or engaging tutors to complete assignments, write papers, take quizzes, or conduct any work on your behalf. You also agree to utilize TutorPa in a manner consistent with the academic honesty policy and other conduct policies of your school, university, academic institution, or workplace.Read More.
Privacy Commitment
Data Security Assurance: The security of member information is our top priority. At TutorPa, stringent measures are in place to safeguard all user data. It's important to note that TutorPa does not retain any data related to bank cards, ensuring an additional layer of financial security for our members.
Students' contact information is never sent to tutors except in the case where the tutor accepts a tutoring request, thus indicating that they wish to send their contact information to the tutor to organize the first class.
We take the privacy of our members seriously. Rest assured that TutorPa neither sells nor rents any information or data pertaining to our users. Your trust is paramount, and we are committed to maintaining the confidentiality and security of your personal information. Read More.
Notices
All notices under this contract must be in written form, signed by or on behalf of the party issuing it, and can be delivered personally or sent via the 'Email' of the respective party.
Business Use Disclaimer
Our liability does not extend to business losses. While we provide educational services, any use of these services for commercial, business, or resale purposes absolves us of liability for losses such as profit, business interruption, or missed business opportunities.
Limitation of Liability
We want to make it clear that we do not assume liability for any inconvenience, loss, or damage arising directly or indirectly from the actions of a tutor connected to you by us. Additionally, we provide no warranty regarding the suitability, honesty, capability, or character of any tutor introduced as part of our services and subsequently engaged by you.
Information Accuracy Disclaimer
While we strive for accuracy, it's important to note that we cannot guarantee the absolute accuracy of information provided by the tutor. We want to make it clear that we shall not be held responsible for any inaccuracies or failures on the tutor's part to provide satisfactory evidence supporting statements on their profile regarding their suitability for tuition.
Verification Process
For home tutoring, to qualify as a verified student status, our responsibility includes thorough student verification. This process may involve checking or requesting 2 references from non-family members provided by the client. We reserve the right to seek all pertinent information and documents related to a client, conducting a comprehensive verification that includes scrutinizing the client's references and copies of relevant qualifications or authorizations. We may invoke this clause, if tutors request us to teach a verified student. This ensures a process of verification aligned with our commitment to maintaining a secure and reliable learning environment.
Your commitment to transparency is valued. If a tutor requests TutorPa to provide a student's reference details and copies of relevant qualifications or authorizations, we pledge to furnish this information promptly. We may invoke this clause, if tutors request us to teach a verified student. This collaborative approach ensures that tutors have access to the necessary details for an informed and empowered learning experience.
Other Important Terms
We uphold the confidentiality of all communications, whether written or oral. If you share information, including details of tutors or recommend a tutor to a third party, leading to the tutor's use by that third party, you assume liability for the platform fee as if you had directly engaged the tutor. These terms and conditions shall apply to such placements accordingly.
We reserve the right to transfer our rights and obligations under these terms to another organization. In the event of such a transfer, we commit to informing you in writing, ensuring transparency. Rest assured, this transfer will not impact your rights under these terms.
To transfer your rights or obligations under these terms to another person, written consent from us is mandatory. Any such transfer must be formally agreed upon in writing to ensure clarity and adherence to the terms.
This contract is exclusively between you and us, and no other person holds the right to enforce its terms. Both parties can independently terminate the contract or make changes to these terms without requiring the agreement of any third party.
Each paragraph within these terms functions independently. Should any court or relevant authority deem any paragraph unlawful, the unaffected provisions will persist in full force and effect, ensuring the continued validity of the remaining terms.
Our decision not to insist immediately on your compliance with these terms or to delay taking action for a breach doesn't relieve you of your obligations. This flexibility in timing does not exempt you from fulfilling your responsibilities, and we reserve the right to take appropriate steps against any breaches at a later date.
Amendment to our Terms and Conditions
We reserve the right to make changes as required. In such cases, we will notify you and/or request your agreement. We encourage you to regularly review this page to stay informed about any alterations or updates to our privacy policy or terms and conditions.
Entire Contract and Variation
This contact contains the entire and only agreement between the parties, and both parties acknowledge that, on entering into this contract, they have not relied on any other written or oral representation or undertaking other than as expressly stated in this contract, and that this contract supersedes any previous contract or arrangement between the parties.
Support
If you have any questions, reviews, suggestions, or complaints. We are here to assist you! Support Form.
Contact Us
If you have any questions regarding these terms and conditions, or privacy policy, or if you have requests concerning your data, support, etc., feel free to reach out to us. You can contact us by Telephone/WhatsApp to our customer service team at +92 300 10 50 60 8 or by sending an email to admin@tutorpa.com.
If we have to contact you, we will do so by telephone,WhatsApp, SMS text or by writing to you at the email address you provided to us in your request for Services.